Legal · Last updated 14 October 2026
Grievance redressal
If something has gone wrong with a quote, a booking, a refund or your personal data, tell us. This page explains who handles complaints and how quickly we respond.
1. Grievance Officer
- Name: Grievance Officer
- Company: Altivo Jets
- Email: grievance@altivojets.com
- Phone and WhatsApp: +91 98779 76697
- Or use the complaint form at the foot of this page.
2. How to raise a complaint
Email the Grievance Officer, or send a message through the contact form or chat and ask for the Grievance Officer. Please include your name, phone or email, your booking or quote reference if you have one, what went wrong, and what you would like us to do.
3. What happens next
- We acknowledge your complaint within 24 hours and give you a reference number to track it.
- We aim to resolve it within 15 days, and in every case within one month of receiving it.
- If we need information from the operator, we tell you, and keep you updated until the complaint is closed.
- Complaints about personal data (access, correction, erasure, consent) are handled the same way, under our privacy policy.
4. If you are not satisfied
- In India: the National Consumer Helpline (1915 or consumerhelpline.gov.in) and the consumer commissions.
- For personal data complaints in India: the Data Protection Board of India, after using our grievance process.
- In the United States: the US Department of Transportation's Office of Aviation Consumer Protection.
See also our terms of use and privacy policy.
Raise a complaint
You will get a reference number straight away and a reply within 24 hours.