Cancellation and refund policy

• Quotes are free. You pay nothing until you accept a quote and sign a charter agreement.
• Each charter agreement shows its cancellation charges before you sign. They depend on the operator, the aircraft and how close to departure you cancel.
• If the operator cancels or cannot operate a flight, you get a full refund for that flight, or a replacement aircraft if you agree to it.
• Refunds go back to the account or card you paid from.

Tell us in writing (email or WhatsApp) as soon as you know. The charges in your charter agreement apply from the time we receive your message. They reflect the costs the operator cannot recover, such as positioning flights already flown, crew and permits. Any amount you paid above those charges is refunded.

If the operator cancels, or the flight cannot be performed for a reason within the operator's control, you receive a full refund of everything paid for the flights not performed. With your agreement we may instead arrange another aircraft of the same or a better category at no extra cost to you.

Flights can be delayed or cancelled because of weather, air traffic control, airport closures, government restrictions or safety decisions by the crew. This is common for helicopter flights in hill and pilgrimage areas. In these cases we will offer to move the flight to the next safe time. If you prefer not to fly later, you are refunded what you paid for the flights not performed, minus any costs the charter agreement says are not refundable, such as a positioning flight that has already been flown.

We will try to change dates, times, routes or passenger numbers when you ask. Changes depend on the operator and may change the price. We confirm any new price in writing before the change is made.

Empty legs depend on another customer's trip and can move or be cancelled if that trip changes. If the operator cancels an empty leg you booked, you get a full refund. If you cancel an empty leg, the charges in its agreement apply.

• Refunds are paid to the account or card you paid from. We start the refund within 7 working days of the cancellation being confirmed.
• Card and UPI refunds usually reach you in 5 to 10 working days after we start them, depending on your bank.
• For customers in the United States, refunds are made promptly as US Department of Transportation rules require: card refunds within the time set by US credit card rules, and refunds of payments made by cash or cheque within 20 days of a complete refund request.
• Any part of a refund that the operator holds is paid as soon as the operator releases it. We keep you informed of the timeline.

Write to help@altivojets.com with your booking reference. If you are not satisfied with our answer, use our grievance redressal process. The terms of use explain your other options.